Our terms of sale

Missus Abracadabra / Ma-India.nl

Address (appointment on request):
Albert Verweystraat 1, 1064 SP Amsterdam
T   020 - 370 80 29
E   info@ma-india.nl
www.ma-india.nl (webshop)

BTW nr. 119111275 BO3
Kvk nr. 51125978
ING rekeningnr. NL95 INGB 0006 1342 39
BIC code of the bank INGBNL2a (only necessary for foreign payments)

Prices and VAT
All prices in our webshop are including VAT.

Transport costs
We use PostNL and our transport costs are what they charge for this service. If their costs increase then so will ours. If you wish to receive your package by registered mail then please contact us when you make the order extra costs are yours in this case.

Payment
You can book the money over onto our bank account or you can make use of PayPal. An article is sold once the payment is received by us.

1. You can book the money over to our bank account NL95 INGB 0006 1342 39, in the name of Missus Abracadabra, Albert Verweystraat 1, 1064 SP Amsterdam. BIC code of the bank INGBNL2a (only necessary for foreign payments).

2. You can pay with PayPal (€500 or less). If you choose for this payment possibility then the PayPal logo will appear automatically when you make this choice. Then you will be asked to log in on your bank account and to pay according to the instructions that follow. We cannot see into your bank account!!

Once we have received payment we will send you your package.

International Orders
Our web shop is a European web shop but if you come from somewhere further away then please contact us via info@ma-india.nl. We will do our very best to serve you and make you happy.

Something out of stock?
Many items that we sell are one offs but if you really like something then we will try to get it (or something similar) for you again. It may take some time, and the price maybe slightly different due to the fluctuation in the exchange rates.  Please contact us.

When can I expect to receive my order?
Once we have received your payment, we will put your package in the post, probably the same day or the next working day.

My package has arrived but the contents are broken
Please contact us via our email info@ma-india.nl or ring us on 0031 20 3708029. We will definitely do our very best to find a suitable solution. We strive to deliver goods that satisfy all normal demands for usage, wear and tear. Of course this guarantee will not be valid if:

  • You have made alterations to the article without our prior permission.
  • You have had a go at repairing the article yourself.
  • You don't have the original packing form or you have defaced it in some way
  • The damage is the result of using the article for some other function that what it is intended for.
  • If you have obviously tried (for some weird reason) to damage the article.
  • The damage is the result of an act of God (the universe ecetera ecetera).

To make use of our guarantee you need to have the original bill and packing form. Send us this documentation (copy) when you want to change or get a repair done. The cost of sending something back are in the beginning always for the client. If your claim is righteous then of course Missus Abracadabra will reimburse these costs. All other costs that are indirectly accrued from the defective article do not fall under our guarantee.
If you send something back for any reason what so ever, then you are responsible for proper packaging so that the article will reach us whole and undamaged.

Oh la la where o where is my Parcel??
Once we have put your package on the post we receive a track & trace number. You can follow the progress of your package via PostNL. Once your package is sent we will send this unique track & trace number to you by email. You can always choose to send your package by registered post but this will bring extra costs with it that are yours. If you wish to make use of this facility please contact us when you make your order.

Responsibility
Handwork is something special and requires a respectful treatment. There will always be differences between each and every piece that makes handy crafted items unique. Please clean all hand-crafted items with the loving care they deserve.

If something breaks within a very short time please do contact us at: info@ma-india.nl or ring us on 0031 20 3708029 we will do our very best to find a good solution to the problem. We are really sorry but we can't give you a life time guarantee on our products but we do strive to give them a long and healthy life! We would like to add that we are not responsible for the discolouration of jewellery. This happens because of adverse Ph. grade of your skin, perfume, contact with water and so forth. These discolorations do not fall under our guarantee. Silver is a natural product and always discolours when not in use. The best way to clean your precious silver is with an old newspaper as the printing ink is a very good cleaning agent. Chemical cleaning agents can damage the stones in our jewellry.

Can I send something back?
It can always happen that something you ordered is not at all what you wanted or different from the photos in our web shop. If this is the case, then please send the article back to us within 14 days. It goes without saying that is must be unused and not damaged. Please send us an email before you return something. The return costs are always yours. Once we have received the returned item we shall return your initial payment as soon as possible to your bank account (within 14 days).
Beauty products can only be returned if they are in the original un-opened packaging.

More questions?
Please contact us at info@ma-india.nl

Information Collection and Use

This privacy policy (“Privacy Policy”) notice tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data. Be informed that we strictly do not share your Personal Information to any third parties in any manner other than for the reasons mentioned herein this Privacy Policy.

Who are we?

We are:-  www.ma-india .nl

Albert Verweystraat 1hs,

1064 sp

 Amsterdam

Tel 0031 20 370802

lindaumajohnson@yahoo.com

 

What information do we collect?

We collect information about you at our Website, application and our customer service centers. Some of this information does not identify you personally, but provides us with information about how you use our services and engage with us (we use this information to improve our services and make them more useful to you). The information we collect includes some or all of the following:

 

  • Name (including title);
  • Address;
  • Country;
  • Phone number;
  • Email address;
  • Your IP address
  • Order details;
  • Query
  • I need help with (Subject)
  • Comments

 

Why do we collect these information?

Name (including title)

To create user name/ required to provide personalized experience while answering question/ required to generate order invoice and shipment details by us as well as our shipment partner.

 

Address

Required to generate order invoice and shipment details by us as well as our shipment partner

Phone Number

Required to generate order and we may need to use your telephone number to contact you regarding your purchase

Email ID

Your email id is required to answer your question, to contact you in case we need more details about your question, to revert with the solution to your query, to receive communication on order related updates and if you subscribe, you may opt to receive offer and promotional emails.

IP address

We record IP address to show that the correct tax was applied to the sale, which we are required to do by law. Required to store for security purposes for aiding us to track any individual in case of any mishappening in our website/ system

 

 

 

 

When you use our website?

When you use our website to browse our products and services and view the information we make available, a number of cookies that we and third parties use to allow the website to function, to collect useful information about visitors and to facilitate you better experience.

Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer.

Cookies can be useful but not strictly necessary we always ask for your consent before placing them. Various third parties also place Cookies on your computer, again with your consent.

 

How long do we keep your information for?

You exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;

 

When you submit an enquiry via our website?

When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you  to enqire and/or give extra information pertaining to your enquiry. We will do this based on our legitimate interest in providing accurate information prior to a sale.

We do not use the information you provide to make any automated decisions that might affect you.

 

When you purchase a product from our website?

When you purchase products from us online, we ask you for your name, address, contact telephone number, email address. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.

We will use your information to process your order and to send you your products. We will also send you a receipt and we may use your telephone number to contact you regarding your purchase.

We require this information in order to process your payment, deliver your products or services and fulfil our contract with you. We record your IP address in order to show that the correct tax was applied to the sale, which we are required to do by law.

Your information is stored on our website which is based within the European Union. Your banking details are passed to a third-party payment processor PayPal  and Mollie service.

We do not use the information you provide to make any automated decisions that might affect you.

When you sign up to receive our newsletter?

When you sign up to receive our newsletter, we ask for your name and your email address.

We will ask for your consent to use your name and email address to email you our newsletter which contains information about our products and other information which we feel might be of interest to you.

We do not use the information you provide to make any automated decisions that might affect you.

 

When you submit a review about us?

When you submit a review about us we record your name, your email address and your IP (Internet Protocol) address, which is the address of your computer on the Internet.

We use this information to provide verified independent views about our products and services to potential customers. Your name and the content of your review (but not your email address or IP address) may be publicly displayed on our website. We will do this based on our legitimate interest in marketing our products and services.

We do not use the information you provide to make any automated decisions that might affect you.

You may ask us to remove your review at any time.

 

Your rights as a data subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

 

Your right to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint.
If you have any questions regarding the processing of your personal information, please contact :- lindaumajohnson@yahoo.com

Ma-India, attention of:- Linda Johnson, Albert Verweystraat 1 hs, 1064 SP, Amsterdam

 

When does this Privacy Policy apply?

This Privacy Policy applies to all of the services offered by ma-india.nl, via its website

 

Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

Version 1. Date: 23/05/2018

We will update the version number and date of this document each time it is changed.

 

 

 

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