Sending your order and returns

Sending your order
We will ship your order within the Netherlands and Europe with PostNL parcel service.
When you place an order in our webshop, the rate for shipping is automatically displayed in the overview of your order. More information about the rates of PostNL can be found under "Overview rates PostNL" later on this page.


Return via PostNLOf course, it can always happen that a product is not exactly as you expected. You can always return ordered products within 14 days in their original, undamaged and unused condition. You can always contact [email protected] by telephone. (0316 745048, 0654276247) for further explanation. The shipping costs for returns are always borne by the customer.

Returns will only be processed with the original purchase receipt. It is impossible to find out who returned what without these receipts. Missus Abracacadabra is many things, but clairvoyance is not one of them!

Send us the track and trace code. As soon as we have received and checked the product, you will receive the purchase amount in your account as soon as possible, but no later than within 14 days after cancellation.

Drop off the package containing the items you want to return at a post office. You will receive confirmation from the post office that you have delivered the package. NB! Naturally, care products can only be returned if the packaging has not been opened. Goods will only be accepted for return within the 14 day period.

Leave the package with the items you want to return at the post office of your choice. You will receive a confirmation receipt from to the post office that you delivered the package.

Pay attention! Obviously care products can only be returned if the original packing has remained sealed.

Goods will only be accepted as return within the 14 day period.

Overview rates PostNL: tariffs for shipment of your order in the Netherlands and Europe

  • Parcel sizes
    We will send your goods in the most economic package size possible. The suitable tariff for your package is automatically presented as you complete your order in our webshop.

  • Track & Trace
    Shipment in The Netherlands by PostNL is always with Track& Trace. We will send you a Track&Trace code corresponding to your order by e-mail, as soon as your order is shipped.

  • VAT
    All package rates are exempt from VAT, unless bold, they include VAT.

  • Euro Zones
    Below is an overview of our shipping schedule in The Netherlands and Europe (zones EUR 1, EUR 2, EUR 3) In the schedule Zoning packets Europe you will find the zone of your destination country.

 

T h e  N e d e r l a n d s

Letter post
Track & Trace


min. size: 140 x 90 mm
max.
size: 38 x 265 x 32 mm


0 t/m 2 kg

Package
Track & Trace


max. size:
100 x 50 x 50 cm


0 t/m 10 kg

Package
Track & Trace


max. size:
175 x 78 x 58 cm


10 t/m 30 kg

4,50

(free from VAT)

€ 7,25

(free from VAT)

13,25

(free from VAT)



E u r o p e a n  c o u n t r i e s  ( e x c l.  N L )

Euro Zone



 

Letter post registered mail
min. :
140 x 90 mm
max. size:
38 x 265 x 32 mm


0 t/m 2 kg

Package
Track &
Trace

max. size:
100 x 50 x 50 cm


0 t/m 2 kg

Package
Track &
Trace

max. size:
100 x 50 x 50 cm


2 t/m 5 kg

Package
Track &
Trace

max. size:
100 x 50 x 50 cm


5 t/m 10 kg

Package
Track &
Trace

max. size:
100 x 50 x 50 cm


10 t/m 20 kg

Package
Track & Trace



max. size:
100 x 50 x 50 cm


20 t/m 30 kg

EUR 1

11,00

13,00

19,50

25,00

34,00

45,00

(incl. vat)

EUR 2

11,00

18,50

25,00

31,00

40,00

55,00

(incl. vat)

EUR 3

11,00

19,30

26,30

32,30

42,30

-





W o r l d

Letter post
registered mail

min. size:
140 x 90 mm /
max.
size:
38 x 265 x 32 mm

0 t/m 2 kg

Package
Track & Trace

max. size:
100 x 50 x 50 cm



0 t/m 2 kg

Package
Track & Trace

max. size:
100 x 50 x 50 cm



2 t/m 5 kg

Package
Track & Trace

max. size:
100 x 50 x 50 cm



5 t/m 10 kg

Package
Track & Trace

max. size:
100 x 50 x 50 cm



10 t/m 20 kg

16,00

24,30

34,30

58,30

105,30



Zoning packets Europe

Below is an overview of tariff zones (EUR 1, EUR 2, EUR 3) in which you can see under which zone is your destination country.

Zone EUR 1:
Belgium, Denmark (excl. Faroe Islands and Greenland), Germany, England, France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican City), Luxembourg, Austria, Spain (incl. Balearic Islands, excl. Canary Islands), United Kingdom (excl. Gibraltar and Channel Islands) and Sweden.

Zone EUR 2:
Bulgaria, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romania, Slovakia, Slovenia, Czech Republic.

Zone EUR 3:
Albania, Andorra, Bosnia and Herzegovina, Canary Islands, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, Channel Islands, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican, White Russia and Switzerland.

This information about rates for PostNL parcel post can also be found on:
http://www.postnl.nl/versturen/pakket-versturen/tarieven/

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