Sending your order and returns

Sending your order
We will ship your order within the Netherlands and Europe with PostNL parcel service.
When you place an order in our webshop, the rate for shipping is automatically displayed in the overview of your order. More information about the rates of PostNL can be found under "Overview rates PostNL" later on this page.


Return via PostNL
It can always happen that a product is not quite as expected. You can always return the ordered products in original, undamaged and unused condition within 14 days. To do so, please first contact info@missusabracadabra.nl. The shipping costs for returning goods are always for the customer. Once we´ve received the returned product(s) and controled them, the purchase price will be tranferred to you as soon as possible and no later than 14 days after being received by us.

Leave the package with the items you want to return at the post office of your choice. You will receive a confirmation receipt from to the post office that you delivered the package.

Pay attention! Obviously care products can only be returned if the original packing has remained sealed.

Overview rates PostNL: tariffs for shipment of your order in the Netherlands and Europe

• Parcel sizes
  We will send your goods in the most economic package size possible. The suitable tariff for your package is automatically presented as you complete your order in our webshop.

• Track & Trace
  Shipment in The Netherlands by PostNL is always with Track& Trace. We will send you a Track&Trace code corresponding to your order by e-mail, as soon as your order is shipped.

• VAT
  All package rates are exempt from VAT, unless bold, they include VAT.

• Euro Zones
  Below is an overview of our shipping schedule in The Netherlands and Europe (zones EUR 1, EUR 2, EUR 3) In the schedule Zoning packets Europe you will find the zone of your destination country.

T h e  N e d e r l a n d s
Letter post Track & Trace min. size: 140 x 90 mm max. size: 38 x 265 x 32 mm 0 t/m 2 kg	Package Track & Trace max. size: 100 x 50 x 50 cm 0 t/m 10 kg	Package Track & Trace max. size: 175 x 78 x 58 cm 10 t/m 30 kg
€ 3,95 (free from VAT)	€ 6,95 (free from VAT)	€ 13,25 (free from VAT)

E u r o p e a n  c o u n t r i e s  ( e x c l.  N L )
Euro Zone	Letter post registered mail min. : 140 x 90 mm max. size: 38 x 265 x 32 mm 0 t/m 2 kg	Package Track & Trace max. size: 100 x 50 x 50 cm 0 t/m 2 kg	Package Track & Trace max. size: 100 x 50 x 50 cm 2 t/m 5 kg	Package Track & Trace max. size: 100 x 50 x 50 cm 5 t/m 10 kg	Package Track & Trace max. size: 100 x 50 x 50 cm 10 t/m 20 kg	Package Track & Trace max. size: 100 x 50 x 50 cm 20 t/m 30 kg
EUR 1	€ 11,00	€ 13,00	€ 19,50	€ 25,00	€ 34,00	€ 45,00 (incl. vat)
EUR 2	€ 11,00	€ 18,50	€ 25,00	€ 31,00	€ 40,00	€ 55,00 (incl. vat)
EUR 3	€ 11,00	€ 19,30	€ 26,30	€ 32,30	€ 42,30	-

W o r l d
Letter post registered mail min. size: 140 x 90 mm / max. size: 38 x 265 x 32 mm 0 t/m 2 kg	Package Track & Trace max. size: 100 x 50 x 50 cm 0 t/m 2 kg	Package Track & Trace max. size: 100 x 50 x 50 cm 2 t/m 5 kg	Package Track & Trace max. size: 100 x 50 x 50 cm 5 t/m 10 kg	Package Track & Trace max. size: 100 x 50 x 50 cm 10 t/m 20 kg
€ 16,00	€ 24,30	€ 34,30	€ 58,30	€ 105,30

Zoning packets Europe

Below is an overview of tariff zones (EUR 1, EUR 2, EUR 3) in which you can see under which zone is your destination country.

Zone EUR 1:
Belgium, Denmark (excl. Faroe Islands and Greenland), Germany, England, France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican City), Luxembourg, Austria, Spain (incl. Balearic Islands, excl. Canary Islands), United Kingdom (excl. Gibraltar and Channel Islands) and Sweden.

Zone EUR 2:
Bulgaria, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romania, Slovakia, Slovenia, Czech Republic.

Zone EUR 3:
Albania, Andorra, Bosnia and Herzegovina, Canary Islands, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, Channel Islands, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican, White Russia and Switzerland.

This information about rates for PostNL parcel post can also be found on:
http://www.postnl.nl/versturen/pakket-versturen/tarieven/